Satisfaction is a new dimension of Home Delivery services

Satisfaction is a new dimension of Home Delivery services

As part of the home delivery service we offer:

Team of two employees

Each delivery is carried out by a team of professionals so that we ensure proper handling of orders regardless of the gauge of transported property or the amount of the related additional work such as assembly or installation.

Transport of goods to the customer

Goods are supplied under the address specified by the customer via van specially prepared for this purpose, stocked with all kinds of security features such as straps or non-slip floor.

Bringing goods

Regardless of the target location or floor our team will bring ordered goods with the utmost care of the customer's property. Our specialists pay special attention to the safety of the transported property as well as the environment.


Unpacking the goods in the presence of the customer is a key element when reporting any complaints about purchased goods. Our staff will do it taking care not to damage the carried equipment but will take care of the comfort of the customer as well.

Small assembly

Small assembly service allows the customer to save time when small furniture elements such as handles, head rests, handrails, headboards etc. have been loosened by the manufacturer to transport the goods to the customer.

RTV installation

The delivered RTV equipment is installed and checked for proper functionality. Our employees carry out complex configuration of the ordered equipment so that the customer can enjoy it from the moment of delivery.

Appliances installation

Our specialists will take care of a comprehensive installation of household appliances. Remove any protection, will take care of the connection to the water, gas or sewage and configure it before first use if it's necessary.

Setting in a designated place

Ordered goods are set at indicated by the customer place regardless of the gauge. Our employees will make sure that the elements of the environment such as walls remained intact and the floor has not been scratched.

Throwing out needless packaging

As part of the home delivery service employees of DTS will take care of completion of packaging waste created in the process of unpacking and then throw them into municipal container designated by the customer.

Disposal of waste equipment

Our specialists will take care of the comfort of the customer taking away all worn out or unneeded equipment. Employees will take care of them by picking, elevation, transport and disposal in accordance with applicable standards.

Cash on Delivery

Cash on Delivery service is a convenient payment system prepared for customers who prefer to pay on delivery for the ordered goods. Our employees will complete all the formalities giving the customer all relevant documents of purchase.

SMS notification system

At every step of the order the customer is notified via text message about the current status of his order, the planned delivery date and exact time of delivery so you can plan your day freely.

Client Panel

A special panel allows you to not only track the current status of the order but also to be informed about the estimated time of delivery. It also shows the current GPS position and provides the necessary information such as pictures and details of employees implementing the order.

Modern IT solutions

With the latest technological solutions in the form of modern IT systems we can not only effectively determine the optimum route for implementation of several orders but also to have constant control over punctual execution of orders.

4-channel system for orders registration

Regardless of the customer's preferences, we offer variety in the way of registration of orders thanks to the multi-channel recording system via a B2B web service protocols, Call Center, Customer Service Point, and Client Panel.

4 level quality control

In order to satisfy our customers needs we use multi-level quality control of our services realized through Delivery Form, SMS channel, telephone survey and anonymous comment in the Client Panel.

In addition, we guarantee:

Punctual delivery

With our experience and professional logistics based on specialized IT systems we guarantee punctuality of carried delivery and supply of merchandise just in time indicated by customer in the course of execution of the order.

Many years of experience

18 years of presence in the industry has allowed us to continuously improve our skills as well as broaden the acquired knowledge. Thanks to our experience we are sure that our services are of the highest level.

Specialized staff

We employ only professional and experienced staff which is the basis of execution of orders in the service industry. Our employees are people constantly upgrading their skills, for whom customer satisfaction is the most important thing.

Professional equipment

In our resources we have special cars which include GPS location systems, fastening straps and bars for securing transported cargo, trolleys, anti-slip flooring and blankets.

Extensive network of branches

Our network of branches located in major cities in Poland allows us to be constantly close to our customers where an extensive and efficient organization is a guarantee of effective implementation allows us shortening of distance, time and reduction of prices.

Insurance of services and transport

We approach goods ordered by the customer with utmost care. In our activity we offer a full range of coverage from both damage caused during the service as well as during transportation of the goods to the customer.

Highest quality

Our extraordinary commitment to quality of our services folows the attention of customer satisfaction. Thanks to the implemented ISO 9001:2008 procedures as well as continuous quality control of our orders we care about serenity and satisfaction of our customers.

Reliable fleet

Efficient and reliable cars are guarantee of puntual deliveries. Our fleet, its status and reliability define industry standards. Each car is equipped with a satellite GPS monitoring, straps and non-slip mats.

Call Center service

Our Call Center department is at permanent disposal of customers so that we not only monitor the quality and progress of execution of our services but also answer any questions and deal with any service complaints.

Complaint management

Our employees deal with complex complaint management based on reception of orders complaint, classification of damaged goods, repacking and protection of returned goods in transit.

Diverse operational support

The course of service is supervised by a team who is in constant contact with the customer through various communication channels. It is not only the care of coordinator executing the service but also the quality department and Call Center employees.


Security guarantee is not only offered as an insurance but it is also peace that we guarantee our customers who have decided to entrust the realization of services to our professionals. Thanks to us our customers don't need to worryabout any aspect of service implementation.

Also check out ourtransport services!

We help our customers optimize costs by entrusting us comprehensive logistics and warehousing service. We offer both forwarding services, full truck loads (FTL), less than truckloads (LTL) as well as an extensive contract logistics. We have a dedicated logistics centers for our customers at which we plan all processes, warehouse operations and sales distribution.


In the service industry professional team is essential. We believe that only a permanent staff can carry out the mission of our company. Our employees are trained professionals that you can trust.


Efficient and reliable fleet of vehicles is a guarantee of punctuality. Our fleet, its status and reliability define industry standards. Each car is equipped with a system of GPS satellite monitoring, straps and non-slip mats.

quality control

In the interest of the highest quality service delivered by our company we control execution of contracts using modern solutions examining the quality and customer satisfaction.

Professional Home Delivery service
Step by Step

Delivery to
the indicated address

Team of two employees delivers the goods to the address specified in the order. This address can be adjusted by the customer through contact with the coordinator of the service. All contact details about the person serving the order are available in the Client Panel so that customer has complete freedom to communicate with the operating team.

Bringing regardless
of number of floors

DTS employees deliver the ordered goods, regardless of location or floor. It is on the operating team side all the organizational issues. If the destination building does not have elevators the workers will deliver the goods regardless of the floor at which they will have to provide it.

of delivered goods

Unpacking of the delivered goods by employees of DTS proceeds in a way to eliminate property damage. The right approach to the process is critical in the case of identifying manufacturing defects which are the basis of any complaint.

The presentation of the goods
to the customer

Ordered goods are subject to the presentation to the customer to locate manufacturing defects or any signs of transport damage. Only after confirmation of lack of damage by the customer the goods are unpacked and installed / mounted in the customer premises.


Furniture subject to assembly are carefully assembled by a DTS team. The range of installation services includes the installation of seat backs, armrests, legs, sliding elements, handles etc.

Electronics / Appliances

In the case of the order of electronics / appliances by customer DTS employees will arange its proper installation and connection. The task of operational team is to ensure that customer will enjoy the use of delivered goods right after the service.

in a designated place

In the case of installation (including oversized goods), the operation team is setting up the equipment at the place designated by the customer so that the ordered goods could be used at the destination after the assembly / installation.

Disposal of
unnecessary packaging

After the task is completed DTS employees get rid of all unnecessary packaging. It is up to the team to dispose to the container specified by the customer all cartons, foil, stretch and other undesirable waste produced in the process of unpacking.

of the waste equipment

On request, the team will dispose all unnecessary furniture, electronics / appliances and then report them for recycling. Thanks to this customer can get rid of unwanted devices without leaving home.


The whole process of delivery is subject to rigorous quality control process surveyed through various communication channels. This ensures us that the work done by us is at the highest level and also allows us to eliminate errors in future supply.

Multi-level quality control

In the interest of the highest quality of service delivered by our company we control the course of the contract using modern solutions examining the quality and customer satisfaction.

Delivery form

After the completion of the service each of our clients is asked to complete a survey. It is a very important process for us because it allows to determine the level of satisfaction and the quality of our services. Thanks to it we can also improve our processes and eliminate errors.

SMS Control

We also send a short SMS message asking whether the client is satisfied with the service. In the message we ask to provide brief YES / NO information. In case of dissatisfaction of our clients with the service we immediately contact them to determine the reason and eliminate it in the future.

Phone survey

Each day employees of the quality control department talk with 20% of customers from the previous day - asking for their opinion on the course and quality of transport services, assembly, etc.. Thanks to the direct conversation we can be closer to customers and effectively respond to their suggestions.

Client Panel

Through the Client Panel we also enable possibility to leave anonymous information on the course of the service. We analyze all the information in detail because the quality of our services corresponds to even the highest requirements of our customers.

Delivery zones

Our system automatically determines the selected area of delivery and plans the route to the customer by determining the parameters required for valuation: a zone of delivery and the amount of the number of km beyond.

Delivery planning

For timely execution of orders we use the module of schedule planning for drivers. Our system automatically determines the optimal route combining the selected orders and suggests the order of delivery to the customer.

Raporty marketingowe

We also give an opportunity of preparing marketing reports from our system to our clients. Thanks to it they can know more about clients that make purchase.

Methods of order registration

We also offer several ways of client's order registration. Depending on your preferences you can record them by: B2B Webservice, Call Center, at Customer Service Point and through Client Panel.

B2B Webservice

Our partners are offered with the possibility of integration with the customer system. Orders within DTS system are established automatically by the webservice called out by the customer. The entire data exchange takes place on-line. It is also possible to import orders with use of csv or xls file-sharing systems with the coordinator.

Call Center

Orders can be accepted by telephone by employees of the Call Center. During the interview all the details of delivery are taken into account. CC staff are available 6 days a week. They provide clients with information and actively respond to any comments concerning the conduct of the order.

Customer Service Point

Orders can also be recorded in the DTS system by an employee of the Customer Service Point located in store of our partner. We provide comprehensive services and valuation of transport, assembly and installation orders.

Client Panel

The customer can register their transport order using the Client Panel. When ordering the service customer alone determines details such as date, time of implementation and also has the option to purchase additional services.

Feel like our client and plan your day freely!

We care about the comfort of our customers and therefore each of them receives its access to the DTS Client Panel. Using this website you gain access to the details of execution of your order. It is the only system on the market that is based on the current position of the employee conducting the delivery and estimates the delivery time based on current traffic.

Advantages of Customer Panel:

✔ Precise delivery time

✔ Detailed information

✔ Full history of operations

✔ Interaktywna GPS map

✔ Data on persons serving order

✔ Contact information


Security held in the form of insurance policies and warranty that customer receives from us in a form of a guarantee for performed services shows the care with which the company approaches the customer goods.

Business liability insurance

Business liability insurance against all risks of loss or damage of property during work to the amount of PLN 1 million.

Road carrier insurance

Road carrier liability insurance in national and international transport covers damages caused during transport involving the loss or damage of the consignment to the amount of PLN 3 million.

Forwarder's liability insurance

Forwarder's liability insurance covers all damage caused during the execution of the forwarding agreement involving the loss or damage of the consignment.

Our fleet

DTS Group has a fleet of more than 115 standardized vans from Mercedes Benz which performs every day transport services for its customers. All our cars are designed to carry delicate freight, requiring precise fastening during transport. Each vehicle is provided with:

• set of straps,
• blankets used to isolate individual elements,
• GPS, CB radio and other communication devices,
• anti-slip flooring,
• container body type.

We attach great importance to the security of cargo. The average age of our vehicles does not exceed 3 years. Our fleet and its state is regularly inspected at authorized service stations. In addition, our cars meet Euro 5 emissions standard.

Team Member
Tandem IVECO + trailer
90 m3, DMC 28T

This set is used for large international shipments. Its cubic capacity and volume are successful enough to carry almost any quantity of goods at the end of the world.

Team Member
45 m3, DMC 12000 kg

Truck of such class is destined to perform the toughest tasks. Equipped with an elevator with a capacity of 2T can safely carry any load, both at home and abroad.

Team Member
35 m3, DMC 7500 kg

Truck for city logistics. Thanks to its total mass - 7.5T it can enter the city without special permits. The large capacity make it the primary mean of transport for larger services.

Team Member
Mercedes Sprinter container
18 m3, DMC 3.5T

The largest group of cars in our fleet. Ideal for city logistics. Container body type eases loading and safe fixation of goods. Each truck is equipped with straps and bars for fastening delicate cargo such as furniture and home electronics / appliances.

Team Member
Mercedes Sprinter furgon
12 m3, DMC 3.5T

These cars excel at long distances. Their main advantages are small combustion, high speed and comfort. Thanks to them employees can quickly and safely deliver cargo to the destination point.

Team Member
Peugeot Partner
3 m3, DMC 2.5T

This is the smallest vehicle in our fleet. Used in the supply of small deliveries to the customers. Often used by teams of employees, as a means of personal transport.

A wide range of used vehicles allows us to offer the vehicle precisely tailored to the needs of the customer during the service.


DTS Transport
ul. Wał Miedzeszyński 251
04-866 Warszawa
+48 (22) 526 1000


Team Member

Jarosław Leszczyński

Home Delivery Director

At DTS I am responsible for development of Home Delivery services department. I acquire new customers and develop a network of warehouses and logistics throughout the country.

mobile: +48 795 525 703

Team Member

Janusz Szerszeń

Sales Manager

In my work I am responsible for selling services to large corporations. Many years of my experience in the industry allow me to appropriately understand the clients' needs.

mobile: +48 795 525 750

Team Member

Michał Skonieczny

Key Account Manager

I am involved in acquiring business clients, preparing a commercial offer in relation to the requirements of clients, as well as current cooperation with contractors.

kom.: +48 572 022 834

Contact us

We invite you to contact us.

Our sales department will be happy to answer all your questions and prepare an attractive offer.


DTS Transport
ul. Wał Miedzeszyński 251
04-866 Warszawa

Telefon: +48 (22) 526 1000 

Write to us